FAQs

Although we are happy to answer your questions - we have put the answers to the most Frequently Asked Questions (FAQs) so you can be better informed before your visit - if you do not find the answer to your question here, we will be happy to help you at the time of your visit, or by calling the office.
Please check WITH OUR OFFICE prior to your first visit to determine whether or not we accept your insurance. Call 256-772-4300.

  • Medicare
  • Blue Cross/ Blue Shield
  • Cigna
  • Tricare Standard
Just simply call the office - Call 256-772-4300. - or apply online. We do require all adults to schedule their first appointment with the doctor. While the doctor does his best to accommodate his patients need to see him the day of sickness please understand it is for this reason there are limited appointment slots available per day for new patient visits and sometimes this first appointment may be scheduled up to 4 - 6 weeks away. It is better to get yourself established with the doctor for this reason when you are not in an emergent situation so he can later schedule you for an emergent reason.
Call the office at 256-772-4300.. The office phone is answered throughout the day (never shut off for lunch) and we will do our best to schedule you as quick as possible to see the doctor.
You will definitely need your driver’s license and insurance card. Payment is collected at the time of visits and we accept credit cards, debit cards, checks and cash. You should bring all medications you are currently taking in their original bottles so we can properly verify name and strength. A name and address of your previous doctor would be helpful so we can have your medical records sent on to us. Finally, while there is paper work to be completed, feel free to download and print your new patient packet from this website as it will cut down on the time you have to wait.
In cases of sicknesses, not all antibiotics work the same, certain medications are more effective at treating certain ailments and this is a decision that can only be made under physical examination. Many disease management medications have possible interactions within your system (such as kidneys or liver function) and it is important that the doctor check these organ levels as well as deem if the medication is still necessary before he renews a prescription.
While certain things can be taken care of in a relatively short time frame, we do require you to allow us up to 48 hours to meet any and all requests. If you do not receive notification within 48 hours, please call the office after and ask for a specific deadline to be set.
Call the office at 256-772-4300.. First, Panacea O'Neill Medical Group will only perform a physical on an established patient. Secondly, there are very few spots available to complete physicals each day so please call ahead as you may have to wait weeks to get a scheduled appointment. Third, make sure you have and understand any and all paperwork you may need the doctor to fill out if this schedule is for a third party. Lastly, make sure you are aware of the limitation or benefits of your particular insurance plan coverage, this is always your responsibility and can become extremely important especially during physicals.
You may send in a check to cover the bill or pay online through this website. If there is a dispute or you do not clearly understand what the bill is for please call the office at 256-772-4300.for clarification. Also, we may be able to assist in clarifying bills originated outside of our office such as laboratory fees. Most importantly, do not ignore these bills. We are happy to work out payment plans with our patients when we are aware there may be problems.
Many medications involve testing and verification of effectiveness; especially if they are newly prescribed. Please call the office at 256-772-4300. to determine if your medicine refill will require a visit.
Please bring them or the request by the office so the staff can see what all will be required in order to have them filled out. From there we can provide you with a timeline, cost and appointment if necessary.
Monday - Friday 8:00 a.m. - 1:00 p.m. & 2:00 p.m. - 4:00 p.m.

  • If you are unable to make your appointment date/time we have set, you must CALL the office (not email) at 256-772-4300.to reschedule as long as we are provided at least 24 hours notice prior to your appointment.

  • If you fail to provide notice, at least the day before your appointment, to cancel or reschedule or you simply do not show for your first appointment we will not set any other appointments for you in the future.

  • If you arrive more than 15 minutes late for your first appointment, we will cancel this appointment and will not reschedule.


Panacea Family Medicine

OFF HOURS MEDICAL ASSISTANCE

- The office provides 24 hour/7 day a week coverage for our patients.

- When the office is closed, simply call our phone number (256-772-4300) and you will be directed to the answering service who should be able to put you and your concerns in contact with a covering physician.

Office Hours

Monday - Friday 8:00 AM - 4:00 PM